How FLO Cut Customer Refund Time from Weeks to Seconds

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It’s the 1960s, and you live in Turkey. You just bought a pair of beautiful shoes — the latest pair from one of the finest shoemakers in Turkey. But for some reason, the shoes are not quite right. Such things happen even with the best products. A problem with one of the heels, you think. So, you return to the Gaziantep workshop, where you’re greeted by owner Ahmet Ziylan. He inspects the shoes and agrees there’s an issue. Then, he accepts your return and provides you with a refund, which you use to purchase another pair. The whole transaction takes only a short time. You leave happy with your …

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